Ervaring telt, zeker als het gaat als om een delicate reparatie van tape drives en tape libraries.
De tape storage hardware moet natuurlijk weer optimaal kunnen werken, maar wat als de initiële problemen niet door de hardware maar door de software applicatie, of een andere storage laag veroorzaakt werden.

micro biology tape storage datamining
tape storage repair

Reparatie bedrijven zijn ogenschijnlijk vaardig als het gaat om een hardware repair maar hebben moeite met het ontdekken van diepere problemen. Het uitlezen van omvatrijke en vendor specifieke error logs en het begrijpen van back-up en software lagen is een absolute must binnen de tape storage repair business. Door onze langjarige ervaring begrijpen we als geen ander dat een probleem oplossing nooit een hardware probleem alleen is, probleem oplossing gaat veel verder dan slechts een reparatie van de storage doos. De kunst is het verstaan en begrijpen van de storage solution gecombineerd met de wensen van de aanbieder. Service als totale dienstverlening.

 

 

Contact naar probleemoplossing:

Tape drive reparatie, autoloaders en tape libraries reparatie of revisie, Spare parts en loader/library componenten, Robot ,  pickers, controllers beschikbaar.  Problemen met tape storage softwarelagen en error logs snel en vakkundig uitgelezen. Oude tape media wordt veiliggesteld en op verzoek vernietigd. Defecte tape drive en tape library omruil service bespreekbaar. End of life service en life cycle management mogelijk.  6 maanden garantie, 12 maanden is bespreekbaar. Grote tape storage omgevingen worden op locatie geserviced.

Certified LTO Tape Media service tegen tape media meerprijs. Hierbij laat men de LTO tape cartridge inlopen op een specialistische tape behandelaar. Zodat  het tape oppervlak schoon en gelijkmatig wordt. Hierdoor hebben koppen van tape drives een langere levensduur.

reparatie tape drive en tape library
Tape drive en library repair

Probleemoplossing en error codes:

Software & Control layers:
Archiware P5, Symantec Backup Exec, NetBackup, Tivoli, HP Data Protector, VMware, BackupAssist., Hp- LTFS, IBM- LTFS, Oracle- LTFS, StorageTek Tape Analytics, Oracle Solaris, Oracle Linux, Microsoft Windows, UNIX, Z/OS, LTFS for Libraries, StorageTek Automated Cartridge System Library Software, Xendata, Arcserve, Bru, Xcellis, Hyper-V, Commvault. Tivoli Storage Manager.
Voorkomende tape drive en tape library errors:
IBM SCD Code
0 geen Error. Run successfully.
1 Cooling problem.
2 5V dc power problem. Tape drive detected that the Drive Power Supply is approaching the specified voltage limit (drive is still operating) or is outside the specified voltage range (drive is not operating).
3 Tape drive determined that a microcode error occurred.
4 Microcode or tape drive problem. Tape drive determined that a microcode or tape drive hardware failure occurred.
5 Tape drive problem. Tape drive determined that a hardware failure occurred.
6 Tape drive or media error. Tape drive determined that an error occurred, but it cannot isolate the error due to faulty hardware or to the tape cartridge.
7 Media error.
8 Tape drive, SCSI bus or fibre channel error.
9 Tape drive or RS-422 error.
A Tape drive hardware problem.
B No error or message is assigned.
C Tape drive needs to be cleaned.
D No error or message is assigned.
Tape drive en tape library variaties: http://www.poweredbytape.nl/tape-drive-en-tape-library-variaties/
IBM tape drive tape Library list:ibm-TS3100-tapelibrary

HP Tape drive Tape Library list:

Flag Number and Name Hex code Description Action Required SNMP Trap ID
3 Hard error 03h Set for any unrecoverable read, write, or positioning error. (This flag is set with flags 4, 5, or 6.) See the Action Required column for Flag Number 4, 5, or 6 in this table. 203 (Warning) No
4 Media 04h Set for any unrecoverable read, write, or positioning error that is due to a faulty tape cartridge. Replace the tape cartridge. 204 (Warning) No
5 Read failure 05h Set for any unrecoverable read error where isolation is uncertain and failure might be due to a faulty tape cartridge or to faulty drive hardware. If Flag Number 4 is also set, the cartridge is defective. Replace the tape cartridge. If Flag Number 4 is not set, see Error Code 6in 205 (Warning) No
6 Write failure 06h Set for any unrecoverable write or positioning error where isolation is uncertain and failure might be due to a faulty tape cartridge or to faulty drive hardware. If Flag Number 9 is also set, make sure that the write-protect switch is set so that data can be written to the tape. If Flag Number 4 is also set, the cartridge is defective. Replace the tape cartridge. If Flag Number 4 is not set, see Error Code 6 in 206 (Warning) No
7 Media life 07h Set when the tape cartridge reached its end of life (EOL). 1. Copy the data to another tape cartridge
2. Discard the old (EOL) tape. 207 (Warning) No
8 Not data grade 08h Set when the cartridge is not data-grade. Any data that you write to the tape is at risk. Replace the tape with a data-grade tape. 208 (Warning) No
9 Write protect 09h Set when the tape drive detects that the tape cartridge is write-protected. Make sure that the cartridge’s write-protect switch is set so that the tape drive can write data to the tape. N/A No
10 No removal 0Ah Set when the tape drive receives an UNLOAD command after the server prevented the tape cartridge from being removed. Refer to the documentation for your server’s operating system. N/A No
11 Cleaning media 0Bh Set when you load a cleaning cartridge into the drive. No action is required. Informational message only. N/A No
12 Unsupported format 0Ch Set when you load an unsupported cartridge type into the drive or when the cartridge format is corrupted. Use a supported tape cartridge. N/A No
14 Unrecoverable snapped tape 0Eh Set when the tape split apart. Do not attempt to extract the old tape cartridge. Call the tape drive supplier’s help line. 214 (Error) Yes
15 Cartridge memory chip failure 0Fh Set when a cartridge memory (CM) failure is detected on the loaded tape cartridge. Replace the tape cartridge. If this error occurs on multiple cartridges, see Error Code 6 in in 215 (Error) No
16 Forced eject 10h Set when you manually unload the tape cartridge while the drive was reading or writing. No action is required. Informational message only. N/A No
17 Read Only format 11h Set when a write attempt is made on a read-only cartridge. The flag is cleared when the cartridge is ejected (this flag is not supported for Ultrium 1 or Ultrium 2). No action is required. Informational message only. N/A No
18 Tape directory corrupted in the cartridge memory 12h Set when the drive detects that the tape directory in the cartridge memory is corrupted. Re-read all data from the tape to rebuild the tape directory. 218 (Warning) No
20 Clean now 14h Set when the tape drive detects that it needs cleaning. Clean the tape drive. N/A No
21 Clean periodic 15h Set when the drive detects that it needs routine cleaning. Clean the tape drive as soon as possible. The drive can continue to operate, but clean the drive soon. N/A No
22 Expired clean 16h Set when the tape drive detects an expired cleaning cartridge. Replace the cleaning cartridge. 222 (Warning) No
23 Invalid cleaning tape 17h Set when the drive expects a cleaning cartridge and the loaded cartridge is not a cleaning cartridge. Use a valid cleaning cartridge. 223 (Warning) No
25 Interface 19h Set when the tape drive detects a problem with the SCSI, Fibre Channel, or RS-422 interface. Locate Error Code 8 or 9 in 225 (Error) Yes
30 Hardware A 1Eh Set when a hardware failure occurs that requires that you reset the tape drive to recover. If resetting the drive does not recover the error, note the error code on the single-character display and see in for the appropriate instructions. 230 (Error) YesIBM-TS3500-Tapelibrary
31 Hardware B 1Fh Set when the tape drive fails its internal power-on self tests. Note the error code on the single-character display and see in for the appropriate instructions. 231 (Error) Yes
32 Interface 20h Set when the tape drive detects a problem with the SCSI, Fibre Channel, or RS-422 interface. Locate Error Code 8 or 9 in 232 (Error) Yes
33 Eject media 21h Set when a failure occurs that requires you to unload the cartridge from the drive. Unload the tape cartridge; and reinsert it and restart the operation. 233 (Warning) No
34 Download fail 22h Set when an FMR image is unsuccessfully downloaded to the tape drive through the SCSI or Fibre Channel interface. Ensure that it is the correct FMR image. Download the FMR image again. N/A No
36 Drive temperature 24h Set when the drive’s temperature sensor indicates that the drive’s temperature is exceeding the recommended temperature of the library. See Error Code 1 in 236 (Warning) No
37 Drive voltage 25h Set when the drive detects that the externally supplied voltages are either approaching the specified voltage limits or are outside the voltage limits. See Error Code 2 in 237 (Error) Yes
51 Tape directory invalid at unload 33h Set when the tape directory on the tape cartridge that was previously unloaded is corrupted. The file-search performance is degraded. Use your backup software to rebuild the tape directory by reading all the data. N/A No
52 Tape system area write failure 34h Set when the tape cartridge that was previously unloaded could not write its system area successfully. Copy the data to another tape cartridge; and discard the old cartridge. 252 (Warning) No
53 Tape system area read failure 35h Set when the tape system area could not be read successfully at load time. Copy the data to another tape cartridge; and discard the old cartridge. 253 (Warning) No
55 Load failure 37h The operation failed because the media cannot be loaded and threaded. Remove the tape and try another. If the problem persists, contact your IBM Service Representative. 255 (Warning) No
56 Unrecoverable unload failure 38h The operation failed because the media cannot be unloaded. Contact your IBM Service Representative. 256 (Warning) No
59 WORM Medium – Integrity Check Failed 3Bh Drive determined that data on tape is suspect, from a WORM point of view. 1. Copy the data to another WORM tape cartridge.
2. Discard the faulty WORM tape cartridge. 259 (Warning) No
60 WORM Medium – Overwrite Attempted 3Ch This flag is set when the drive rejects a write operation because the rules for allowing WORM writes are not met. Data can only be appended to WORM media. Overwrites to WORM media are not allowed. Write the data to a WORM tape cartridge or write the data to a non-WORM tape cartridge. N/A No
HP Error Code Description Details and Solution

HP MSL tape storage
HP MSL Tape drives en Tape libraries

80 Can not initialize bar code reader Power-cycle the unit and retry the operation

81 No response from bar code reader
82 No response from EEPROM on robotic controller
83 Robotic controller generic problem
84 Setting of gripper motor parameters failed
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
85 Setting of slider motor parameters failed
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
86 Setting of elevator motor parameters failed
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
87 Setting of rotation motor parameters failed
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
88 Setting of sled motor parameters failed
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
89 Gripper obstructed
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it. Run the Wellness Test
8A Slider obstructed
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
8B Elevator obstructed
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
8C Rotation obstructed
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
8D Sled obstructed
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
8E Ends of gripper movement not in expected range
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
8F Ends of slider movement not in expected range
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
90 Ends of elevator movement not in expected range
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
91 Ends of rotation movement not in expected range
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
92 Ends of sled movement not in expected range
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
93 Gripper reached a position beyond expected range
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
94 Slider reached a position beyond expected range
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
95 Elevator reached a position beyond expected range
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
96 Rotation reached a position beyond expected range
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
97 Sled reached a position beyond expected range
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
98 Cartridge present sensor not found
99 Slider home sensor not found
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
9A Rotation home sensor not found
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
9B Sled position sensor not found
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
9C Gripper range of motion out of specification
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
9D Slider range of motion out of specification
NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
9E Elevator range of motion out of specification
NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
9F Rotation range of motion out of specification
NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
A0 Sled range of motion out of specification
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
A1 Open Mail Slot failed • Retry the operation
• If not successful, contact technical support

B0 Command from library controller to robotics controller didn’t complete in time allotted • Reset the unit
• Retry the operation
• If not successful, contact technical support

B1 Robot controller reported format error on command from library controller
B2 Communication to robot from library controller failed
B3 Robot stopped due to a released magazine • Check if magazine is completely inserted
• Retry the operation
• If not successful, contact technical support

B4 Tape in gripper sensor did not report the expected value
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it. • Remove and inspect the magazine or drive for a stuck tape
• Run the Wellness Test
B5 Robotic controller not responding to command from library controller • Reset the unit
• Retry the operation
• If not successful, contact technical support
C0 Network initialization failed Check network cable,
• Check the network configuration
• Power cycle the unit
C1 Telnet interface initialization failed
C2 Web server initialization failed
C6 Ping command did not reach target
C7 Cannot upgrade firmware from USB • Retry firmware upgrade, if not successful
• Attempt a different upgrade method
D0 ROM checksum incorrect Retry firmware upgrade
D1 RAM error during Power-On-Self-Test Power-cycle the unit
D2 Read or Write to NVRAM on library controller failed
D3 Time controller failed during Power-On-Self-Test
D4 Internal UART serial communication error
D5 Communication to display failed
D6 Library controller memory error
D7 Fatal system error
D8 Library controller data base error
D9 No SCSI IC detected
DA In Wellness Test the bar code read did not match the previous value for that tape • Check the bar code label
• Run the Wellness Test again
DB External cooling fan error.
sub-code indicates which fan is affected.
sub-code 00: drive sled #1,
sub-code 01: drive sled #2
NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive. Check if the fan is operational and not obstructed
F0 Drive exceeded temperature specification Check ambient temperature conditions and fans
F1 Library controller lost communication with the drive Re-seat the tape drive
F2 Drive sled5 not present
F3 error Drive hardware • Cycle power, after several occurrences
• Contact technical support
F4 Time allotted for drive loading exceeded • Retry the operation, if not successful
• Contact technical support

F5 Time allotted for drive unloading exceeded • Attempt Force Tape Eject test
• Inspect tape for defects after unloading, tape drive defect, tape drive kapot, defecte tape drive.

Powered By Tape turnkey Tape storage Solutions/repair/service